Free Express shipping (with tracking) on all Australian orders- approx (1-4 business days) within Brisbane city/metro areas. Outside these areas may take longer. You will be sent an email on the day of dispatch confirming your order has been sent, a tracking number will be attached. Tip: check your junk folder.
Please note that the processing time is not part of the delivery time. Please allow extra time, approximately (1-2 business days) to process your order on top of the estimated delivery time. This may vary slightly depending on the capacity of orders we have to ship out and during peak trading periods like Christmas.
Please note that we are experiencing some delays with Australia Post due to the current covid climate. The time frames above are only an estimate given to us by Australia Post and some deliveries may take longer then stated. Please allow ample time for delivery to avoid disappointment.
Please email firstname.lastname@example.org if we can assist you with anything further or if you require an urgent dispatch and we will try our very best to meet your request.
NEW ZEALAND SHIPPING We offer Standard Parcel post shipping with tracking $15.00 Approximately (7-14) business days, excluding processing time
$27.00 Standard Parcel Post/ Tracked Approximately (4-14) business days, excluding processing time
In the interests of hygiene and for your protection we do not accept returns or exchanges on any of our jewellery.
General wear and tear, tarnished, discoloured, faded, bent earring backs, missing stones/diamonds etc. is not covered as a fault by the manufacturer. Our jewellery is costume jewellery and should be handled with care. Please read our care page for tips on how to care for our jewellery prior to purchasing.
All Zingaras Jewels Jewellery is hand crafted by highly talented artisans so some small variations maybe present from time to time which only adds character and uniqueness to your piece. This is not a fault with the product as it is hand made.
If you happen to receive a product that has been damaged through the shipment process, please email us with photographic evidence of the issue on the day of delivery and we will work together to find the solution that best fits you.
ZINGARAS JEWELS pieces are carefully packaged in our soft branded vegan leather pouches. Multiple items maybe packed within the same pouch to minimise waste. Our pouches are also perfect for protecting your jewellery from dust and moisture while storing them away.
ZINGARAS JEWELS branded gift boxes can be purchased at a small cost if you require further packaging or for at home storage. These boxes are ideal for traveling to keep your pieces safe. Perfect for gifting as well! Just search gift box 💫
All orders $100+ receive a complimentary keep-sake box!
Zingaras Jewels acknowledges the Traditional Owners of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures, to the elders past, present and future.
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