FAQ

IMPORTANT INFORMATION

Our office hours are Monday-Friday 9am-4pm answering all your emails and shipping orders daily. Cut off time on Friday for shipping is 2pm AEST. Orders placed after this time will be processed on the next business day. Once your order has been received, we will then start to process your order, ready for dispatch within 1-2 business days. Sometimes same day. During the processing time we gather the order shipping details, pick your order, quality check every item across two staff and pack up your order with love ready for shipping.

If you require an urgent dispatch, please email us hello@zingarasjewels.com with your name and order number and our team will assist you further. We do require at least 24hrs notice for an urgent dispatch, however, email our team and we will do our absolute best to have your order ready.

Zingaras Jewels is not responsible for any lost or delayed parcels once lodged with Australia Post. Although it is rare for parcels to go missing, it can happen. If this happens, you will be required to contact Australia Post directly so they can locate your parcel via your tacking number. You can track your order here: Track your items - Australia Post (auspost.com.au)

Approximate delivery times are for Brisbane metro/city areas only. Orders may be delayed if outside the Brisbane city/metro areas or within the Christmas, New Year, Easter, or Sale periods due to the capacity of orders. Zingaras Jewels takes no responsibility if such a delay occurs.

Delivery times exclude weekends and public holidays within Australia.
During Sale periods, Easter break, Christmas, New Years or special promos that our store has running, there could be a slight delay with shipments due to the capacity of orders. We always do our best to get all orders out within 3-4 business days during sale periods.

We are a small business running all aspects of the business and always endeavor to get your order out as quickly as possible.

We only accept one shipping address per order.
If an incorrect shipping address has been provided and your order has been dispatched ZINGARAS JEWLES is not obliged to refund or credit you. Please check all your personal details are correct before completing your purchase at checkout.

We are unable to redirect orders once they have been dispatched.

If you receive a collection slip in your letterbox to pick up your parcel from your post office, please do so ASAP or it will be sent 'return to sender' after 3 days and you will be responsible for postage charges for Zingaras Jewels to return it back to you.

If you happen to receive a product that has been damaged through the shipment process, please email us immediately with photographic evidence of the issue on the day of delivery and we will work together to find the solution that best fits you.

TRACKING QUERIES

Australia

Please allow up to 5 business days for express post. The delivery time will vary depending on your location within Australia even with express post. Many orders arrive next day, while others may take longer. This is only an estimate.

Please email us - ZINGARA@MAIL.COM - with your name & invoice number. Alternatively, you can track your express parcel through the Australia Post website with your tracking number. https://auspost.com.au/mypost/track/#/search

CURRENCY CONVERSION

All prices listed on our site are charged to your credit card in Australian dollars.
Exchange rates are determined by the issuer of the credit card.

SECURITY

We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonor, cancel, refund, and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery time frame is subject to the dispatch date.

CANCELLATIONS/ DISCOUNT CODES

Once an order is submitted, we are unable to change or cancel the order.

Please make sure all discount codes are entered in prior to finalising your payment as we cannot apply/refund discounts after finalising your purchase.

If you are having an issue with a discount code, please ensure you have met all the requirements for the discount and entered the code in correctly. Shipping cost is not included if a min spend is required. Also try refreshing the page. Only one code will work in our system at a time.

If you are still experiencing issues, please email us zingara@mail.com and we can assist you further.

VARIANCES IN SEMI-PRECIOUS STONES

Natural stones vary in colour, shape and size.
Your piece will bear individual characteristics and although equally as beautiful and unique, it may vary slightly from the photograph on the website.

We are unable to accept exchanges or refunds based on the individual characteristics of stones.

PAYMENT METHOD:

ZINGARAS JEWELS accepts Afterpay, Paypal, Apple Pay, VISA and MasterCard through Stripe Payment Systems.

Please see our ‘Privacy Policy’ for details on credit card security measures.
ZINGARAS JEWELS will appear on your credit card statement.
All purchase transactions will be calculated and processed in Australian Dollars.