DELIVERY & SHIPPING
- We do advise if you are purchasing for an event or special occasion that you choose the express delivery option to have a safe & fast delivery of your items & email us requesting an urgent dispatch.
- We ship orders Monday-Thursday only
- If you require an urgent dispatch, please email us at firstname.lastname@example.org with your name and order number and our team will assist you further. We do require at least 24hrs notice for an urgent dispatch, however email our team and we will do our very best to have your order ready.
- All orders are placed Monday-Thursday will be processed daily and dispatched within 1-2 business days of your order being placed excluding weekends.
- All orders placed on a Friday, Saturday & Sunday will all be processed on Monday. Once your order has been received on Monday, we will then process & pack your order ready for dispatch within 1-2 business days.
- Please note that the processing time is not part of the delivery time. Please allow extra time to process your order on top of your estimated delivery time.
- Zingaras Jewels is not responsible for any lost or delayed parcels once lodged with Australia Post, including express post. Although it's rare for parcels to go missing, it can happen. If this happens, you will be required to contact Australia Post directly so they can locate your parcel via your tacking number.
- Approximate delivery times are for Brisbane metro/city areas only. Orders may be delayed if outside the Brisbane metro areas or within the Christmas, New Year, Easter or Sale periods due to the capacity of orders. Zingaras Jewels takes no responsibility if such a delay occurs.
- Delivery times exclude weekends and public holidays within Australia.
- During sale periods or special promos that our store has running, there could be a slight delay with shipments due to the capacity of orders. We always do our best to get all orders out within 3-4 business days during sale periods.
- We are a small business running all aspects of the business and always endeavour to get your order out as quickly as possible.
AUSTRALIAN DELIVERY PRICING OPTION
$5.00 Standard Parcel Post/ Tracked (not express) Approximately (5-10) business days within Brisbane city/metro areas, excluding processing time
$10.00 Express post/ Tracked Approximately (1-4) business days within Brisbane city/metro areas, excluding processing time
Free Express Post on all orders $140.00 or more Approximately (1-4) business days within Brisbane city/metro areas, excluding processing time
You will be sent an email on the day of dispatch confirming your order has been sent, a tracking number will be attached.
Please allow up to 10 business days if you selected Parcel Post, 5 business days if you selected express shipping.The delivery time will vary depending on your location within Australia even with express post. Many orders arrive next day via express, while others take longer. This is only an estimate. Please select express if you are needing your items by a certain date followed by an email requesting an urgent delivery so we can get your order out same day.
Please email us - ZINGARA@MAIL.COM - with your name & invoice number. Alternatively you can track your express parcel through the Australia Post website with your tracking number. https://auspost.com.au/mypost/track/#/search
- We only accept one shipping address per order
- If an incorrect shipping address has been provided and your order has been dispatched ZINGARAS JEWLES is not obliged to refund or credit you. Please check all your personal details are correct before completing your purchase at checkout
- We are unable to redirect orders once they have been dispatched
- If you receive a collection slip in your letterbox to pick up your parcel from your post office, please do so ASAP or it will be sent 'return to sender' after 3 days and you will be responsible for postage charges for Zingaras Jewels to return it back to you.
- If your Australia Post tracking number shows that your parcel has been delivered Zingaras Jewels are not responsible for a replacement.
- Any damaged goods during transit will be replaced after the damaged product is returned to ZINGARAS JEWLES and as long as we have been notified via email the same day as delivery.
Once an order is submitted we are unable to change or cancel the order. Please make sure all discount codes are entered in prior to finalising your payment as we can not apply/refund discounts after finalising your purchase.
GST & SALES TAX
Please note that GST and tax calculations are based on the country specified in your shipping address.