DELIVERY + SHIPPING + T & CS
*Due to the global crisis, some deliveries maybe delayed across all shipping options. Please email firstname.lastname@example.org if we can assist you with anything further.
AUSTRALIAN DELIVERY OPTIONS
- Free Standard Parcel Post with tracking on all Australian orders $80+
- Orders under $80 AUD| $5.00 Standard Parcel Post with tracking
- For a fast delivery please choose this option: $10.00 Express post with Tracking
- Free Express Post with tracking on all orders $120.00 or more
- You will be sent an email on the day of dispatch confirming your order has been sent, a tracking number will be attached
- Please note that the processing time is not part of the delivery time. Please allow extra time (1-2 business days) to process your order on top of your estimated delivery time.
- Standard post: Approximately (5-10) business days within Brisbane city/metro areas, excluding processing time
- Express Post: Approximately (1-4) business days within Brisbane city/metro areas, excluding processing time
- $20.00 Standard Parcel Post/ Tracked Approximately (4-12) business days, excluding processing time
- $12.00 Standard Parcel Post/ Tracked Approximately (7-14) business days, excluding processing time
- Free Standard parcel post tracked on all orders $140+
- To qualify for free shipping on AUS orders $80+ your cart needs to have a balance of $80+ this includes any discount codes. Shipping costs are also not included.
- We do advise if you are purchasing for an event or special occasion that you choose the express delivery option to have a safe & fast delivery of your items & email us requesting an urgent dispatch.
- We ship orders Monday-Thursday only. Thursday cut off time is 2pm AEST. Orders placed after this time will be shipped Monday.
- If you require an urgent dispatch, please email us at email@example.com with your name and order number and our team will assist you further. We do require at least 24hrs notice for an urgent dispatch, however, email our team and we will do our absolute best to have your order ready.
- All orders that are placed Monday-Thursday will be processed daily and dispatched within 1-2 business days of your order being placed excluding weekends.
- All orders placed on a Friday, Saturday & Sunday will all be processed on Monday. Once your order has been received on Monday, we will then process & pack your order ready for dispatch within 1-2 business days.
- Zingaras Jewels is not responsible for any lost or delayed parcels once lodged with Australia Post, including express post. Although it is rare for parcels to go missing, it can happen. If this happens, you will be required to contact Australia Post directly so they can locate your parcel via your tacking number.
- Approximate delivery times are for Brisbane metro/city areas only. Orders may be delayed if outside the Brisbane metro areas or within the Christmas, New Year, Easter, or Sale periods due to the capacity of orders. Zingaras Jewels takes no responsibility if such a delay occurs.
- Delivery times exclude weekends and public holidays within Australia.
- During sale periods or special promos that our store has running, there could be a slight delay with shipments due to the capacity of orders. We always do our best to get all orders out within 3-4 business days during sale periods.
- We are a small business running all aspects of the business and always endeavour to get your order out as quickly as possible
- We only accept one shipping address per order
- If an incorrect shipping address has been provided and your order has been dispatched ZINGARAS JEWLES is not obliged to refund or credit you. Please check all your personal details are correct before completing your purchase at checkout
- We are unable to redirect orders once they have been dispatched
- If you receive a collection slip in your letterbox to pick up your parcel from your post office, please do so ASAP or it will be sent 'return to sender' after 3 days and you will be responsible for postage charges for Zingaras Jewels to return it back to you.
- If your Australia Post tracking number shows that your parcel has been delivered Zingaras Jewels are not responsible for a replacement.
- Any damaged goods during transit will be replaced after the damaged product is returned to ZINGARAS JEWLES and if we have been notified via email the same day as delivery.
- Please allow up to 10 business days if you selected Parcel Post, 5 business days if you selected express shipping. The delivery time will vary depending on your location within Australia even with express post. Many orders arrive next day via express, while others take longer. This is only an estimate. Please select express if you are needing your items by a certain date followed by an email requesting an urgent delivery so we can get your order out same day.
- Please email us - ZINGARA@MAIL.COM - with your name & invoice number. Alternatively, you can track your express parcel through the Australia Post website with your tracking number. https://auspost.com.au/mypost/track/#/search
- All prices listed on our site are charged to your credit card in Australian dollars.
- Exchange rates are determined by the issuer of the credit card.
- We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund, and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.
- If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.
CANCELLATIONS/ DISCOUNT CODES
- Once an order is submitted, we are unable to change or cancel the order.
- Please make sure all discount codes are entered in prior to finalising your payment as we cannot apply/refund discounts after finalising your purchase.
- If you are having an issue with a discount code please ensure you have met all the requirements for the discount and entered the code in correctly. Shipping cost is not included if a min spend is required.
- If you are still experiencing issues, please email us firstname.lastname@example.org and we can issue you an alternative code to complete your purchase
VARIANCES IN SEMI-PRECIOUS STONES
- Natural stones vary in colour and size.
- Your piece will bear individual characteristics and although equally as beautiful and unique, it may vary slightly from the photograph on the website.
- Slight variations are desired.
- We are unable to accept exchanges based on the individual characteristics of stones.
- ZINGARAS JEWELS accepts Afterpay, Paypal, Apple Pay, VISA and MasterCard through Stripe Payment Systems.
- ZINGARAS JEWELS will appear on your credit card statement.
- All purchase transactions will be calculated and processed in Australian Dollars.