General wear and tear, tarnished, discoloured, faded, bent earring backs, missing stones/diamonds etc. is not covered as a fault by the manufacturer. Our jewellery is costume jewellery and should be handled with care. Please read our care page for tips on how to care for our jewellery prior to purchasing.
All Zingaras Jewels Jewellery is hand crafted by highly talented artisans so some small variations maybe present from time to time which only adds character and uniqueness to your piece. This is not a fault with the product as it is hand made.
If you happen to receive a product that has been damaged through the shipment process, please email us with photographic evidence of the issue on the day of delivery and we will work together to find the solution that best fits you.