WILLOW: SILVER

• We only accept one shipping address per order

• If an incorrect shipping address has been provided and your order has been dispatched ZINGARAS JEWLES is not obliged to refund or credit you. Please check all your personal details are correct before completing your purchase at checkout 

• We are unable to redirect orders once they have been dispatched

• If you receive a collection slip in your letterbox to pick up your parcel from your post office, please do so ASAP or it will be sent 'return to sender' after 3 days and you will be responsible for postage charges for Zingaras Jewels to return it back to you.

• If your Australia Post tracking number shows that your parcel has been delivered Zingaras Jewels are not responsible for a replacement.

• Any damaged goods during transit will be replaced after the damaged product is returned to ZINGARAS JEWLES and if we have been notified via email the same day as delivery. 

TRACKING QUERIES  

Australia 

• Please allow up to 5 business days if you selected express post. The delivery time will vary depending on your location within Australia even with express post. Many orders arrive next day via express, while others take longer. This is only an estimate.

• Please email us - ZINGARA@MAIL.COM - with your name & invoice number. Alternatively, you can track your express parcel through the Australia Post website with your tracking number. https://auspost.com.au/mypost/track/#/search

CURRENCY CONVERSION

• All prices listed on our site are charged to your credit card in Australian dollars.
• Exchange rates are determined by the issuer of the credit card.

SECURITY 

• We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund, and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

• If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.

CANCELLATIONS/ DISCOUNT CODES

• Once an order is submitted, we are unable to change or cancel the order.

• Please make sure all discount codes are entered in prior to finalising your payment as we cannot apply/refund discounts after finalising your purchase. 

• If you are having an issue with a discount code please ensure you have met all the requirements for the discount and entered the code in correctly. Shipping cost is not included if a min spend is required. 

• If you are still experiencing issues, please email us zingara@mail.com and we can issue you an alternative code to complete your purchase 

VARIANCES IN SEMI-PRECIOUS STONES

• Natural stones vary in colour and size.
• Your piece will bear individual characteristics and although equally as beautiful and unique, it may vary slightly from the photograph on the website.
• Slight variations are desired.
• We are unable to accept exchanges based on the individual characteristics of stones.

PAYMENT METHOD: 

• ZINGARAS JEWELS accepts Afterpay, Paypal, Apple Pay, VISA and MasterCard through Stripe Payment Systems.
• Please see our ‘Privacy Policy’ for details on credit card security measures.
• ZINGARAS JEWELS will appear on your credit card statement.
• All purchase transactions will be calculated and processed in Australian Dollars.